If you wake up one day and feel we didn’t deliver the value you expected, don’t worry – we’ve got you covered. At Revitalise London, we’ve always been committed to providing value-driven healthcare that’s both immediate and convenient.
Booking Deposits
100% credited to your in-clinic account.
No questions asked - simple provide at least 48 hours' notice if you need to cancel or reschedule.
Consultation Fees
If you attend a consultation and feel you didn’t receive value for your money, we offer the following:
100% in-clinic credit towards future services.
(Not applicable to Dermatologist appointments.)
Treatment Fees
If you’ve had a consultation and choose to proceed with treatment, you’re eligible for:
100% in-clinic credit of the treatment fee (excluding consultation and lab fees, if applicable).
All adjustments are issued strictly as in-clinic credit; no direct or cash refunds apply.
General Terms
Credit requests must be submitted in writing to our patient support team at enquiries@revitaliselondon.co.uk within 4 weeks of the consultation or treatment date.
Approved credits will be added to your in-clinic account within 28 working days.
All credit and re-treatment requests are subject to review and approval by our clinical team to ensure fairness and patient safety.
Please note that opting for a re-treatment voids the option of clinic credit.
Disclaimer
This policy applies only to patients who attend consultations or receive treatments on or after 1st October 2025.
All amounts issued under ' refund* ' are provided as in-clinic credit only, with no direct, card, or cash refunds available.
Clinic credits are non-transferable and must be used towards future services or treatments at Revitalise London.
Contact Us
For any questions or to request a refund, please contact our team at:
+442045524481
enquiries@revitaliselondon.co.uk
22 Harley Street, Marylebone London W1G 9PL